Excelsior Day Hire & Tours

Enquiries & Booking your Excursion

INFORMATION AND ADVICE

Contact our Bookings Team at Excelsior Pimperne. Visitors are welcome at our offices on Salisbury Road, DT11 8TU however the team can also be contacted via email (bookings@excelsiorcoaches.com) and telephone +44 (0) 1202 652222.

 EXCURSION & SHOWTIME BOOKINGS

To make a provisional booking, reservations are made via our online booking portal linked to the company website www.excelsiorcoaches.com,  telephone bookings are also available.  We will hold places for you without obligation for 28 days. Please note that provisional bookings will be cancelled automatically if payment is not received within 7 days.

CONFIRMATION OF BOOKING

In order to confirm your booking, we require payment in full when the booking is created.  Once payment is received, we will send your confirmation/receipt, the number and location of seats booked. Pick-up times will be confirmed within seven days of the excursion departure date.  Please check your confirmation details carefully as late alterations will incur charges.

METHODS OF PAYMENT

All general methods of payment, including cash, are possible at our Bookings Office, online payment is preferred. By post, with a cheque (a booking form is enclosed for your convenience) or by debit/credit card – i.e. Switch, Visa, Mastercard, by telephone or by post. PLEASE MAKE CHEQUES PAYABLE TO: ‘Go South Coast t/a Excelsior Coaches’.

REDUCTIONS FOR SENIOR CITIZENS, STUDENTS & CHILDREN

Senior Citizens and Students (with a valid student card) are carried at the Concession rate. Children aged 4-14 are carried at the child rates. Please note, we cannot accept unaccompanied children below 14 years of age. All reductions as subject to each individual trip and attraction.

CANCELLATION

COMPANY CANCELLATION – Should circumstances arise where, due to less than 28 bookings, we are forced to cancel any excursion; all monies paid by all passengers for that particular excursion will be refunded. Following that, the Company shall be exempt from any further liability. However, in addition to this, we will offer a 5% discount off the price of an alternative excursion booked as a result of the cancellation.

PASSENGER CANCELLATION –

Day Tour Bookings

You may cancel your booking at any time prior to departure, subject to the following conditions:

            (i) For cancellations notified to us more than 28 days prior to the departure of the excursion, a £5.00 charge per booking is made.

            (ii) For cancellations for which less than 7 (but more than 1) clear days notice is received, a £15.00 per person charge is made.

            (iii) For cancellations made within 1 day of the excursion, the full cost of the excursion will be charged.

            (iv) Special cancellation charges may apply where admission tickets are purchased in advance.

PERFORMING ARTISTS

For some shows, it may be advertised that a well-known personality is taking a starring role. We cannot be held liable, if on the date of our visit, the personality is unable to perform and is replaced by an understudy.

ALTERATIONS

The Company reserves the right to alter any day tour or tour prices, the size and specification of the vehicle used, or to cancel any excursion. Please note; if you request a change of boarding point, this will incur an administration charge.

ADMISSION CHARGES

Admission charges are included in all prices, unless otherwise stated.

BOARDING INFORMATION

Notification of Boarding Times

You will be informed of your pick up time by telephone or email, 7 days prior to the departure of the excursion. If you have not received your pick up time within 3 days of departure, please contact our Bookings Office on 01202 652222.

Late Booking

If your booking is made within 7 days of departure, some pick up points may not be available and payment in full is required at the time of booking. Please check with our Reservations Staff who will be happy to advise you.

Feeder Vehicles

Feeder vehicles may be used to bring you to join the main coach. Please note that the feeder vehicle may be a coach, minibus or taxi.

Vehicles

For your comfort and peace of mind, all our signature coaches have the following luxury features:

·        Extra legroom and reclining seats

·        Seat belts on all seats

·        WC

·        Hi Floor for sightseeing

·        Air Con

·        USB terminals

·        Strictly no smoking