Requests for refunds on tickets or passes purchased will be made at our discretion and will be subject to an administration fee. Please speak to us on enquiries@excelsiorcoaches.com

Your digital ticket will be sent to you via an email once you have booked your tickets. You have the option to print the ticket off if you wish. Alternatively you can show the driver the ticket on you phone or device screen and they will be able to scan this and issue you your days ticket for travel.

The ticketing system is stored on a secure server and all transactions taking place use encrypted data to ensure that your details are safe when making a purchase online

As this is a bespoke day trip, with locations and activities varying between each one, our full day trip itinerary will outline whether the ticket price you are paying for includes, entry prices, activities, or just the transport to and from the chosen pick up location and drop off.

You can buy a ticket at any time ahead of the day trip (subject to availability) and this can be done online through our portal, either on your own device or from our driver up to the point of departure.

Our full ticket list will be available on the Day Trip pages of our website, and can be ordered and paid for online.

Yes, our day trip tickets will include all of your travel requirements to and from your chosen destination.

Sometimes tickets can go into the ‘Junk’ mail box, so please check your spam filters and the ‘Junk’ mailbox if it hasn’t arrived within 2 hours.

If after 2 hours your confirmation email and e-ticket has not arrived (after checking your junk mailbox) please email enquiries@excelsiorcoaches.com if you are certain payment was completed. We will respond during office hours Monday – Friday (excluding bank and public holidays).

On completion of your order, you will be emailed a DigiTicket containing a barcode and booking reference number.  Present this ticket on arrival, or if you don’t have a printer, simply make a note of the Booking Reference Number and take it with you, coupled with some ID.